FAQ

OGWIRITSIRA NTCHITO YAMKULUNGU NDI OGULITSA MALO AMODZI NDI AMBUYE OGWIRITSA NTCHITO KUTI AKUTHANDIreni ZINSINSI ZABWINO NDIPONSO ZOSAVUTA KWAMBIRI.

Cholinga chathu ndikukupatsani njira zabwino kwambiri zotumizira, mosasamala kanthu komwe mumakhala. Tsiku lililonse, timapereka kwa makasitomala mazana ambiri padziko lonse lapansi, kuonetsetsa kuti tikukuwuzani nthawi zonse.

Pakalipano, timapereka Kutumiza KWAULERE Padziko Lonse Lapansi on kwambiri zinthu m'sitolo yathu.

Q: Kodi Zinthu zanga Zimatumizidwa Kuti?

Zinthu zilizonse monga nsapato, matumba, zimatumizidwa kuchokera ku Asia. Ngakhale zogulitsa zathu zikuchokera ku Asia, mtunduwo ndiwodziwika bwino, nthawi zathu kutumizira ndizopikisano ndipo mitengo yathu siyabwino.

Zogulitsa zina zonse monga zovala zosindikizidwa (ma-t-shirts, ma sweti, zovala, ma foni, ndi zina) zimatumizidwa molunjika kuchokera kwa ogulitsa athu mu United States.

Zinthu zathu zosindikizidwa zimatumizidwa ndi DHL CHINSINSI!

Q: Ndi Nthawi Yanji Yoperekera Malingaliro Pa Malangizo Anga?

Zogulitsa Zazikulu (T-Shirts, Sweatshirts, Hoodies, Ma hat, Mouth Masks, Backpacks, Nkhosi, Bangili, Ming'i, Mlandu wamtelefoni)

Nthawi Yopanga: Masiku 2-4

US, UK, CA, Chiyerekezo cha Nthawi Yotsitsa ya AUS: Masiku 12-25 (EMS Ndikupita Kufufuza)

US, UK, CA, AUS makina ogulitsa omwe sanafike mkati mwa masiku 60 atakhazikitsidwa ndikuyitanidwa ali oyenera kubwezeretsedwanso ndalama kapena kusungidwa mwaulere.

Chiyerekezo cha Nthawi Yotumizirana Padziko Lonse: Masabata 2-4

Maoda apadziko lonse lapansi omwe sanafike patadutsa masiku 60 kuchokera pakuyitanitsa, ali oyenera kubwezeredwa kapena kusungidwa mwaulere.

Pilo Zovala

Nthawi Yopanga: Masiku 2-4

Chiyerekezo Cha Nthawi Yotumiza: masiku 10-14 (DHL Ndikupita Kufufuza)

Malamulo aliwonse a pilo omwe sanafike patadutsa masiku 45 atakhazikitsa dongosolo ayenera kuyambiranso ndalama kapena kusungitsa kwaulere.

Thumba La Tote

Nthawi Yopanga: Masiku 2-4

Chiyerekezo Cha Nthawi Yotumiza: Masiku 10-14 (DHL Ndikupita Kufufuza)

Malamulo aliwonse a tote omwe sanafike mkati mwa masiku 45 atakhazikitsidwa ndikuyenera kuti abwezeretse kapena kusungitsidwa kwaulere.

Crew Sokisi

Nthawi Yopanga: Masiku 2-4

US, UK, CA, Chiyerekezo cha Nthawi Yotsitsa ya AUS: Masiku 10-25 (EMS Ndikupita Kufufuza)

US, UK, CA, AUS crew sock ma order omwe sanafike mkati mwa masiku 45 atakhazikitsidwa ndikuyitanidwa ali oyenera kubwezeretsedwanso ndalama kapena kusungidwa kwaulere.

Chiyerekezo cha Nthawi Yotumiza Padziko Lonse: 2-4 Masabata (Sizikuphatikiza Kutsatsa Kotsala Kotsiriza)

Ma oda apanyumba apadziko lonse omwe sanafike mkati mwa masiku 60 atakhazikitsidwa ndikuyitanidwa ndi oyenera kubwezeredwa kapena kusungidwa kwaulere.

Zikopa Tote Zikwama ndi Manja

Nthawi Yopanga: Masiku 4-6

Chiyerekezo Cha Nthawi Yotumiza: Masiku 10-14 (DHL Ndikupita Kufufuza)

Malangizo aliwonse azikwama omwe sanafike patadutsa masiku 45 atakhazikitsa dongosolo ndikuyenerera kubwezeredwa kapena kusungidwa mwaulere.

Matumba a Canva Saddle

Nthawi Yopanga: Masiku 5-7

Chiyerekezo Cha Nthawi Yotumiza: Masiku 10-14 (DHL Ndikupita Kufufuza)

Malangizo aliwonse azikwama omwe sanafike patadutsa masiku 45 atakhazikitsa dongosolo ndikuyenerera kubwezeredwa kapena kusungidwa mwaulere.

Nsapato za Canvas

Nthawi Yopanga: Masiku 5-7

Chiyerekezo Cha Nthawi Yotumiza: Masiku 10-14 (DHL Ndikupita Kufufuza)

Malangizo aliwonse a nsapato omwe sanafike mkati mwa masiku 45 atakhazikitsa dongosolo ndikuyenerera kubwezeredwa kapena kusungidwa kwaulere.

Q: Ndizilandira Liti Zowunikira pa Ma Order Anga?

Manambala owerengera azitha kupezeka munthawi yomwe ikunenedwa pansipa ndipo azitumiza kwa makasitomala kudzera pa imelo yomwe idaperekedwa munthawi yawo.

Mizere ya Mailo: Patadutsa masiku 5-7 pambuyo pokonza dongosolo.

Thumba Lamatumba:

Socks za Crew: masiku 5-7 pambuyo pokonza dongosolo.

Matumba a Chikopa: Masiku 7-10 patatha kukonza.

Manja Manja: Patadutsa masiku 7-10 patatha kukonza.

Matumba a Canva Saddle: Pakadutsa masiku 7-10 atakonzedwa.

Nsapato za Canvas: patadutsa masiku 7-10 atachita kukonza.

Zina: masiku 5-7 pambuyo pokonza dongosolo.

Q: Chifukwa Chiyani Siziwunika Zomwe Zikuwonetsa Pa Nambala yanga Yotsata?

Kwa manambala aku US akutsatila kungatenge mpaka masiku 7 lamulo lakafufuzidwa kuti atsatile deta kuti awonetse. Onetsetsani kuti mukugwiritsa ntchito nambala yolondola yotsata ndipo mutha kuyitsata thekdom.com/pages/track-your-order

Kuti manambala a mayiko akununkhira akhoza kutenga mpaka masiku 10 lamulo litatsatidwa kuti atsatile deta kuti awonetse. Onetsetsani kuti mukugwiritsa ntchito nambala yolondola yotsata ndipo mutha kuyitsata thekdom.com/pages/track-your-order. Dziwani, maulalo apadziko lonse lapansi sabwezedwa kamodzi kokha pomwe atumizidwa ndipo siziwonetsa deta yakumalo.

Q: Ndikufuna Kusintha / Kuletsa Lamulo, Kodi Ndingachite Chiyani?

Timagwira ntchito yogulitsa ONSE ndi mfundo zomaliza. Izi zikutanthauza kuti simungathe kuletsa, kubwerera, kapena kulandira ndalama zolipirira pokhapokha ngati cholakwika chathu chatha.

Mutha kuwerenga zambiri za malingaliro athu obwezeretsanso ndalama Pano.

Q: Sindine Wosangalala Ndi Kukula Kwa nsapato Komanso Kukula. Kodi nditani?

Mwadzidzidzi ngati kasitomala samakondwera ndi nsapato zawo, tidzasinthana kusinthana kwa nthawi imodzi kwa kasitomala.

Kubwezera sikudzaperekedwa chifukwa chakuyambitsa mikangano, kusinthanitsa kokha ndi kololedwa.

Kusinthanitsa Kwaulere kudzaloledwa kamodzi kokha pa oda ya nsapato. Malipiro aliwonse okhudzana ndi kusinthanitsa m'mbuyomu kusinthana kwaulere uyenera kulipiridwa ndi kasitomala.

Kuti kusinthana kwaulere kukonzedwe, makasitomala ayenera kupereka izi:

  • chifukwa nsapatoyo sinakwanitse (kutanthauza yaying'ono kwambiri, yayikulu kwambiri, yopapatiza)
  • kukula kwakufunsidwa ndi makasitomala
  • dzina la kasitomala ndi nambala ya oda

Sudzapemphedwa kubweza nsapato zoyambirira kuti mulandire zaulere pansi pa njirayi.

Kuti tichepetse chiopsezo chazovuta, tapereka masingaliro pamasamba azofotokoza zathu nsapato zansalu, nsapato za suede.

Zofunsira zosinthana zosiyananso ndi masayizi opitilira 2 kuchokera kukula koyambirira zomwe zimayesedwa ziziwonedwa kuti ndi zolakwika pakufuna kwa kasitomala ndipo sizoyenera kusinthana.

Q: Imati Adilesi Yanga Sipezeka

Yankho: Timatumiza ku United States Post Office. Ngati muli ndi bokosi la PO ndipo simumalandira ma adilesi anu enieni, muyenera kugwiritsa ntchito bokosi la PO. Chitsimikizo chimatha kukhala chopusitsika pamawu ake. USPS.com "pezani zip" ingakuthandizeni kupeza zolemba zanu zachidule komanso momwe USPS ingatsimikizire adilesi yanu.

Q: Sindimamvetsetsa Tchati Chanu Pakumeta.

Yankho: Ngati mungayang'anire malaya omwe muli nawo tsopano omwe ali omasuka ndikuyesera pansi pamanja, mutha kupeza china chake chapafupi kwambiri pa tchati chomwe chingakugwiritsireni. Kumbukirani, miyezo mu tchati ndi ya shati, osati munthu amene akuyenera kuvala.

Q: Kodi Ndingabweze Bwanji Kapena Kusinthanitsa Malaya Anga?

A: Chonde titumizireni Imelo pa support@thekdom.com ndipo mutidziwitse vuto! Tithandizana nanu kukonza vuto. Chonde kumbukirani, awa ndi malaya osindikizidwa kale, opangidwa mwadongosolo. Tikasindikizidwa, sitingasindikize kapena kuwabwezera. Chifukwa chake, tiyesera kupanga china chake kuti tiwone kuti mukukhutira ndi kugula kwanu!

Ngati kubwezeretsa kwatsimikizika kukhala koyenera, tidzakonza kubwezeretsanso mtengo woyambirira wa malaya mwachangu momwe mungathere. Kubwezera ndalama kumatenga masiku atatu bizinesi kuti tikwaniritse tikamalipira. Ngati mungafune kusinthana chonde onetsetsani kuti muliphatikiza chidziwitso chobweza pakubweza kwanu.

Q: Pali Zinalembeka Zazungulira Pazithunzi Zanga Zamalaya.

A: Mashati ena amathandizidwa chisanachitike kusindikiza. Osadandaula, zidzatha nthawi yoyamba mukatsuka malaya.

Q: Munapanga Zolakwa Pa Langizo Langa.

Yankho: Pepani. Sizichitika kawirikawiri, koma palibe amene ali wangwiro. Imelo support@thekdom.com ndipo tikugwira nanu ntchito kuti ikhale yolondola. Nthawi zambiri, izi zimangofunika kuti mutitumizire chithunzi cha zolakwika zomwe tidapanga kuti titha ku) kutsimikizira zomwe mukufuna ndipo b) tikuimbireni kuti mukonze.

Q: Ndinalamula zinthu 2+, koma ndimalandila imodzi yokha… oda yanga ili kuti?

Tili ndi gawo lalikulu la zinthu zomwe sizikhala mnyumba. Chifukwa chake, mukamayitanitsa zinthu zingapo nthawi imodzi, zimatha kutumizidwa pazokha kuti zifikire kwa inu mwachangu. Mutha kulandira chinthu chimodzi chisanachitike, chonde musachite mantha ngati simulandire zinthu zanu zonse nthawi imodzi, ingokumbukirani kuti ali m'njira!


Q: Kodi Ndingadziwe Bwanji Kuti Webusaitiyi Ndiotetezeka?

  • Timatetezedwa ndi Shopify, nsanja yodziwika bwino ya E-Commerce. Komanso, tikutsimikizira KUPULUMUTSA & KULIMBITSA KWAMBIRI. Malipiro amakonzedwa kudzera ku Shopify kudzera m'makampani akuluakulu amakhadi omwe akuwonetsedwa pachithunzichi. Tilibe mwayi wodziwa chilichonse chokhudza inu kapena khadi yanu.